Privacy Policy

1. Information We Collect

Personal Information

When you make a reservation or rent a vehicle, we collect the following information:

• Full name and contact details (email address, phone number)
• Driver's license number and country of issuance
• International driving permit details if applicable
• Credit card information for security deposit and payment
• Pickup and return location preferences
• Travel dates and rental duration

Usage Information

During your rental period, we may collect:

• Vehicle location data through GPS systems for roadside assistance purposes
• Mileage and fuel usage information
• Dashcam footage in case of accidents or insurance claims
• Communication records including emails and phone conversations

Website Information

Our website uses cookies and similar technologies to collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device information and operating system

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Processing vehicle reservations and rental agreements
• Coordinating vehicle delivery and collection logistics
• Providing bilingual support throughout rental period
• Arranging roadside assistance if needed
• Processing payment and security deposits

Communication

• Sending rental confirmations and pickup instructions
• Providing route guidance and travel recommendations
• Responding to inquiries and support requests
• Notifying you of important updates or changes to your reservation

Legal Compliance

• Meeting Taiwan's transportation and business licensing requirements
• Processing insurance claims when necessary
• Maintaining records for tax and accounting purposes
• Complying with law enforcement requests when legally required

3. Data Sharing and Third Parties

We share your information only in specific circumstances:

Service Providers

• Insurance companies for comprehensive coverage administration
• Payment processors for secure credit card transactions
• GPS and navigation system providers for route planning services
• Vehicle maintenance partners for service and inspection records

Legal Requirements

We may disclose information when required by Taiwanese law, court orders, or government regulations. This includes sharing data with Taiwan's transportation authorities, tax agencies, or law enforcement when legally mandated.

Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred to the new entity. You will be notified of any such change in ownership or data control.

4. Data Protection Measures

We implement technical and organizational measures to protect your personal information:

Security Protocols

• Encrypted transmission of sensitive data including payment information
• Secure storage systems with restricted access controls
• Regular security audits and system updates
• Staff training on data protection and privacy procedures

Data Retention

We retain personal information for the duration necessary to fulfill service obligations and legal requirements:

• Rental agreements and payment records: 7 years (Taiwan tax law requirement)
• Driver's license verification: Duration of rental period plus 1 year
• Communication records: 3 years for quality assurance
• GPS and dashcam data: 30 days unless needed for insurance claims

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

Cookie Categories

• Essential Cookies: Required for basic website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website to improve service
• Preference Cookies: Remember your settings and choices for convenience

You can manage cookie preferences through your browser settings or our cookie consent tool available on the website.

6. Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

Access and Correction

You may request access to your personal data and ask us to correct any inaccuracies. We will respond to such requests within 30 days and provide copies of your information in a commonly used format.

Data Deletion

You can request deletion of your personal information, subject to legal retention requirements. Some data must be kept for tax, accounting, or legal compliance purposes even after rental completion.

Processing Restriction

You may request that we limit how we use your data while we investigate a concern or dispute about accuracy or processing legitimacy.

Withdrawal of Consent

Where we rely on your consent for data processing, you can withdraw that consent at any time. This does not affect processing that occurred before withdrawal.

Filing Complaints

If you believe we have not handled your data properly, you may file a complaint with Taiwan's Ministry of Justice or contact us directly at [email protected].

7. International Data Transfers

Your personal information is primarily stored and processed in Taiwan. In some cases, data may be transferred internationally:

• Payment processing may involve servers in countries with secure banking infrastructure
• Cloud storage providers may maintain backup systems in multiple jurisdictions
• GPS and navigation services may process location data across regional servers

When data is transferred internationally, we ensure adequate protections are in place through contractual agreements requiring recipients to maintain Taiwan-equivalent data protection standards.

8. Children's Privacy

Our vehicle rental services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

If a parent or guardian becomes aware that their child has provided us with personal information without parental consent, they should contact us at [email protected]. We will delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active customers via email if changes significantly affect their rights
• Post a prominent notice on our website for 30 days following changes

Your continued use of our services after policy changes indicates acceptance of the updated terms.